Valid for wheelsets sold from January 1, 2025

At CarboTim, we understand that accidents can happen. That's why we offer a Crash Replacement Program for customers who have purchased a CarboTim wheelset and have incurred damage due to an accident.

Terms & Details

1. Who is eligible?
   • The original owner of a CarboTim wheelset, purchased from January 1, 2025, directly from CarboTim and provided with a Crash Replacement number.
   • The wheelset must be registered within 30 days of purchase via our website.
2. What is covered by the program?
   • Damage resulting from an accident or fall, rendering the wheels structurally unusable.
   • Normal wear and tear and damage due to improper use or maintenance are not covered by this program.
3. For what period is the program valid?
   • The Crash Replacement Program applies for the lifetime of the first owner.
4. How does it work?
   • The request for a crash replacement must be made through our website.
   • Upon approval, we offer the following replacement options:
     • Repair by replacing a rim: €200 including VAT.
     • Replacement of a rim including spokes: €250 including VAT.
     • Replacement with an entirely new wheel: custom quote with reduced prices.
   • Any shipping costs are the responsibility of the requester.
   • If the same rim or spokes are no longer available, an alternative proposal will be made prior to the repair.
5. Additional terms
   • CarboTim reserves the right to change the terms at any time.
     
     

For further inquiries, please contact us via wheels@carbotim.be or by phone at +32 495 63 61 53.

CarboTim - Ride with Confidence!